Return Policy
We want you to love your jewelry item. If you are not completely satisfied with your purchase, you may return the item within 7 days of receiving it for a full refund (excludes custom orders).
After 7 days but no more than 30, returns will be eligible for credit which must be used within 30 days from the accepted return.
To be eligible for a return, the item must be in its original condition and packaging. Please ensure that the item is unworn, unaltered, and free of any damage.
Steps for Returning an Item:
1. Contact Us: Before returning an item, please contact the seller to obtain a return authorization.
2. Package the Item: Securely package the item in its original packaging, including all accompanying materials and documentation.
3. Shipping: Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs.
**Important Notes:**
- Exclusions: Custom orders are non-returnable and non-exchangeable.
- Credits: All credits issued must be used within 30 days from the date the return is accepted.
- Condition: Items must be returned in their original condition to qualify for an exchange or credit.
We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with our jewelry. If you have any questions or need further assistance, please contact the seller at email address: frank@monumentmoon
After 7 days but no more than 30, returns will be eligible for credit which must be used within 30 days from the accepted return.
To be eligible for a return, the item must be in its original condition and packaging. Please ensure that the item is unworn, unaltered, and free of any damage.
Steps for Returning an Item:
1. Contact Us: Before returning an item, please contact the seller to obtain a return authorization.
2. Package the Item: Securely package the item in its original packaging, including all accompanying materials and documentation.
3. Shipping: Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs.
**Important Notes:**
- Exclusions: Custom orders are non-returnable and non-exchangeable.
- Credits: All credits issued must be used within 30 days from the date the return is accepted.
- Condition: Items must be returned in their original condition to qualify for an exchange or credit.
We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with our jewelry. If you have any questions or need further assistance, please contact the seller at email address: frank@monumentmoon